Privacy policy


Last updated: May 2026

1. Information We Collect

We only collect information that helps us operate our day tour services and communicate with you.

📋 Contact Information
  • Name
  • Email address
  • Phone number
💳 Booking & Payment
  • Tour selections
  • Payment details (securely processed)
  • Billing information
  • Booking history
💬 Communication
  • Messages or inquiries
  • Feedback or reviews
🖥️ Device & Usage
  • IP address
  • Browser type
  • Pages visited
  • Cookies
✅ We do NOT collect unnecessary data or sensitive personal information.

2. How We Use Your Information

  • Process and manage bookings
  • Communicate tour details or updates
  • Respond to questions and provide customer support
  • Improve our website and services
  • Send optional promotional emails (only with your consent)
  • Maintain security and prevent fraud
  • Comply with legal obligations
🔒 We do not sell your personal information.

3. How We Share Information

We may share your information only with:

  • Service providers assisting with payments, bookings, and technical support
  • Tour partners (only when needed to operate your selected tour)
  • Legal authorities if required by law

These parties only receive the information needed to perform their services and must protect your data.

4. Cookies

We use cookies to:

  • Remember preferences
  • Measure website traffic
  • Improve user experience

You may disable cookies in your browser settings.

5. Data Protection & Security

We take reasonable measures to protect your personal information, including:

  • Encrypted payment processing
  • Secure hosting
  • Limited access to customer data

No online system is completely secure, but we work to keep your information safe.

6. Your Rights

Depending on your location, you may have the right to:

  • Request access to your personal data
  • Ask us to correct or delete your information
  • Withdraw consent for marketing
✉️ Contact us to exercise your rights

7. EU/EEA & UK Residents (GDPR)

If applicable, you may also have the right to:

  • Restrict processing
  • Object to certain uses of your data
  • Lodge a complaint with your local data protection authority

8. Data Retention

We retain your information only as long as necessary to:

  • Provide our services
  • Meet legal obligations
  • Resolve disputes

9. Children's Privacy

Our services are not intended for children under the age of majority. We do not knowingly collect personal data from minors. If you believe a child has provided us with their information, please contact us so we can delete it.

10. Third-Party Links

Our website may contain links to other sites. We are not responsible for the privacy practices of those third parties.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page.

12. Contact Us

For questions or privacy requests:

📧 soulatourz@gmail.com
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