返金ポリシー
48-hour Cancellation Policy
You may request a full refund up to 48 hour before your scheduled trip date. No questions asked.
01
Cancellation Deadline
To be eligible for a full refund, your cancellation request must be submitted at least 48 hour before the scheduled tour date.
Full Refund
Cancelled 48+ hour before trip
No Refund
Cancelled less than 48 hour before trip
No Refund
No-show on the day of the trip
02
How to Cancel
To request a cancellation and refund, contact us before the 48-hour deadline via:
03
Refund Process
Once your cancellation is approved:
1
We confirm your cancellation request via WhatsApp or email.
2
The refund is issued automatically back to your original payment method.
3
Refund appears in your account within 3–5 business days, depending on your bank.
04
Trip Cancellation by Soulastourz
In rare cases we may need to cancel a trip due to:
- Severe weather conditions
- Insufficient bookings (minimum 5 people required)
- Unforeseen circumstances beyond our control
If we cancel your trip, you will receive a full refund automatically within 3–5 business days. You will be notified at least 48 hours before departure.
05
Eligibility Requirements
To be eligible for a refund:
- The tour must not have taken place or been partially attended
- Your cancellation request must be submitted within the allowed timeframe
- You must provide your booking confirmation or proof of purchase
- Cancellations made without contacting us first will not be processed
Questions about your refund?
We're here to help — reach out anytime.